Accessibility at the CN Tower

Canada Lands Company Limited and all of its subsidiaries (collectively, the “Company”) are committed to providing a barrier-free environment for our clients/customers, patients, students, employees, job applicants, suppliers, visitors, and other stakeholders who enter our premises in Ontario, and access our information in Ontario. With respect to our operations and offices in Ontario, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard, and the Integrated Accessibility Standards Regulation for Information and Communications, Employment, and Transportation, and eventually, for the Built Environment.
 
Approximately 1.8 million Ontarians lives with a disability, and as the population grows older, this number will also increase.  The Company has made a commitment to accessibility for everyone who uses our services in Ontario because this makes good business sense, and it is also a legal obligation. The Company has an important responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance with accessibility legislation by incorporating policies, procedures, equipment requirements, training for employees, and best practices. We will review these policies and practices on a regular basis. Our commitment to making our organization accessible to everyone in Ontario includes the integration of accessibility legislation with our policies, procedures, programs, and training. 
 
With respect to our operations and offices in Ontario, we are committed to reviewing and incorporating the following information with our employees:
Legislation regarding the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.
Customer service standards.
Integrated Accessibility Standards for Information and Communications, Employment, and Transportation.
Accessible employment practices such as recruitment, assessment, and selection.
Developing emergency response plans and individual workplace accommodation plans for employees with disabilities.
Accessible communication supports and information formats (both digital and non-digital).
Communicating with people with various forms of disabilities. 
Accessible websites and web content.
Assistive devices, mobility aids, service animals and support persons.
Transportation vehicles and equipment requirements.
Notices of service disruptions (temporary or long-term).
Relevant policies and procedures regarding accessibility, reporting and training procedures.
 
 
The Company realizes that providing accessible and barrier-free environments in Ontario is a shared effort. As a community, all businesses and services must work together to make accessibility happen. For more detailed information on our accessibility policies, plans, and training programs, please contact Human Resources.

The CN Tower has an important responsibility to ensure a safe, dignified, inclusive and welcoming environment for everyone. Millions of Canadians live with a disability and, as the population ages, this number will increase.

At the CN Tower, we are committed to providing a barrier-free environment for everyone who uses our services - including our guests, employees, job applicants, suppliers and other stakeholders.

We are proudly "Accessibility Certified" by the Rick Hansen Foundation, working towards a Gold certification in the future.

Rick Hansen Foundation Logo

Click here for information to help you access the CN Tower and plan your visit
  • The nearest accessible parking is at the Rogers Centre.  Reservations must be booked in advance.  Contact Rogers Centre at (416) 341-3004, Monday to Friday from 10 a.m. to 4 p.m.
  • There is a Wheel-Trans designated stop at Gate 7 of the Rogers Centre
  • Our Bremner Boulevard entrance provides barrier-free access to the CN Tower.  To enter, use the automatic door on the left.  The distance from the street to the main entrance is approximately 141m / 435ft.
  • Wheelchairs are available on a first-come-first-serve basis for use onsite
  • Ramps provide wheelchair access to seating areas
  • There are accessible washroom facilities on each level

 
Click here for a list of recent initiatives and upcoming projects aimed at improving accessibility

Recent improvements at the CN Tower:

  • Braille menus are now available in 360 Restaurant
  • Wheelchair access to EdgeWalk
  • Our recently renovated main observation level now features:
  • Floor-to-ceiling glass walls that provide inclusive access to everyone
  • Colour palate considerations for guests with visual challenges
  • A universal washroom
  • Counters (serving and point-of-sale) and table heights at VUE Bistros that are accessible
  • Cane detection at SkyPod Ticket Desk

Upcoming projects to improve access at the CN Tower:

  • All website content conforms with WCAG 2.0 level AA (January 2021)
  • Self-serve ticket kiosks (Spring 2019)
  • 360 Restaurant wheelchair lift (Spring 2019)
  • Directional signage changes throughout the CN Tower (Spring 2019)
  • Retail Store redesign and build (Spring 2019)


Continued improvement

The CN Tower regularly reviews our policies, procedures, equipment and training programs. As well, we engage third-party consultants, including the Rick Hansen Foundation and Human Space, to help us identify and implement further improvements. To see the results of our most recent audit by the Rick Hansen Foundation and the actions we're taking to implement the recommendations, click here.

Standards and legislation

We will continue to model best practices, and meet or exceed the standards for accessibility set out in applicable legislation, including the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard, and the Integrated Accessibility Standards Regulation for Information and Communications, Employment, and Transportation and, eventually, for the Built Environment.

Click Here to Learn More

To ensure CN Tower employees are trained and equipped to model current best practices for accessibility and inclusivity, the CN Tower regularly reviews:

• Legislation regarding the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005)
• Customer service standards
• Integrated Accessibility Standards for Information and Communications, Employment, and Transportation
• Accessible employment practices such as recruitment, assessment, and selection
• Developing emergency response plans and individual workplace accommodation plans for employees with disabilities
• Accessible communication supports and information formats (both digital and non-digital)
• Communicating with people with various forms of disabilities
• Accessible websites and web content
• Assistive devices, mobility aids, service animals and support persons
• Transportation vehicles and equipment requirements
• Notices of service disruptions (temporary or long-term)
• Relevant policies and procedures regarding accessibility, reporting and training procedures 

The CN Tower is committed to the following statements and principles in its policy applications:

IASR Policy

Customer Service Policy

Multi-Year Accessibility Plan


Working with community partners for improved accessibility

Providing accessible and barrier-free environments is a shared responsibility, and the CN Tower continues to work with the wider community in support of a collective effort to promote accessibility.

Click Here to Learn More

Content coming soon


Training and equipping our employees

In addition to our policies and plans, CN Tower employees are trained on the Accessibility for Ontarians with Disabilities Act (AODA).

Click Here to Learn More

Employee training includes

• An overview of the AODA
• The requirements of the Customer Service Standard
• The CN Tower’s plan related to the Customer Service Standard
• Instruction on how to interact and communicate with people who have various types of disabilities, both visible and invisible
• Instruction on how to interact with people with disabilities who are accompanied by an animal or support person 

This training ensures CN Tower staff are well versed in the Customer Service Standard. Training is provided on an ongoing basis whenever changes are made to our policies, practices and procedures, and as soon as practicable when a new staff member joins our team.

Training records will be maintained on file.


Share your thoughts

The CN Tower is committed to customer service and to providing the best possible experience for our guests. We welcome your comments, questions and observations about our accessibility, our service delivery and how we can improve. You can provide your feedback

in person at our Guest Service desk located in the main lobby
by e-mailing us at accessibility@cntower.ca
by calling 416-868-6937
by mailing a letter to the attention of:

"Accessibility at the CN Tower”
CN Tower
290 Bremner Blvd
Toronto, Ontario
M5V 3L9

Information gathered through these channels will be read and reviewed by an appropriate representative at the CN Tower.  We will investigate and assess the feedback for appropriate action.  A response, if required, will be made in a timely manner. In these situations, customers can expect to hear back from us within three (3) business days.
All feedback will be tracked, so progress reports can be complied.

To ensure that our feedback process is accessible to patrons with disabilities, we will provide or will arrange for accessible formats and communication support, upon request.