Health and Safety

Need a lift? We are excited to welcome guests back to the CN Tower’s observation levels daily from 10:00 a.m. to 8:00 p.m.!

Like every business, the CN Tower has unique challenges and has determined its opening date to allow for the implementation of the safety measures required.

 “The health and safety of our staff and guests is our top priority,” said Peter George, COO of the CN Tower. “We are working to ensure every measure is in place to meet or exceed public health guidelines and provide a safe, comfortable, uplifting and exhilarating experience for everyone.”

In order to meet or exceed the recommendations of public health authorities and the Government of Ontario, the CN Tower has assessed the building from bottom to top and made adjustments to ensure physical distancing is achieved throughout the building and guest experience. The guest flow, including elevator capacity has been reimagined to avoid bottlenecks anywhere they might occur. 

Among the measures we have taken are:

  • Cleaned, disinfecting and treatment of our entire facility, including public and staff-only areas as well as our ventilation systems, with anti-microbial shield
  • Conducted enhanced cleaning and disinfection of high-frequency touchpoints, using electrostatic disinfectant spray system, as well as hand disinfecting of high-touch and difficult-to-clean areas
  • On an ongoing basis, we have introduced a dramatically enhanced cleaning and sanitization regimen
  • Reconfigured or eliminated queuing to allow for physical distancing
  • Installed floor decals and signage throughout the building and property to reinforce physical distancing
  • Reduced overall capacity
  • Moved to timed ticketing only
  • Implemented a policy that mandates wearing a mask or face covering for everyone entering the building

Timed tickets for the reopening of the CN Tower are now on sale online

Ticketing Policies and Guest Information

We are excited to welcome you to the CN Tower. Please note that, due to COVID-19, the following measures are being implemented to ensure the health and safety of our staff and guests.

Ticketing Policies and Guest Information
 
We are excited to welcome you to the CN Tower. Please note that, due to COVID-19, the following measures are being implemented to ensure the health and safety of our staff and guests.

Tickets

To ensure physical distancing within the building, CN Tower admission will be limited to timed tickets only. Buying online in advance will allow you to better secure your desired date and time of visit. Guests can purchase tickets up to 30 days ahead of visiting. If you want to upgrade your ticket to access SkyPod, at 33 storeys higher than the observation level, this can be done onsite pending availability.

Ticket sales will also be available onsite and can be purchased from our self-serve kiosks, located on the west side of our entrance plaza. Self-serve kiosks accept all major debit and credit cards.

Guests using coupons or other partner discounts will need to visit Guest Services, located on the east side of our entrance plaza. Guests may make onsite payments using a debit or credit card. We are now a cashless facility.

Redeeming Tickets

All guests with previously purchased tickets (including Sea the Sky, CityPASS), will be required to obtain an entry time. If your ticket does not indicate an entry date or time, please email tickets@cntower.ca no later than 10 p.m., the day before their planned visit with:

  • A photo or scan of all pre-existing tickets
  • The first name, last name, and phone number of the guest redeeming the tickets
  • Your preferred time of visit (morning, midday, or early evening).

Alternatively, please visit Guest Services, located on the east side of our entrance plaza. Guests will be required to show their original tickets. Our Guest Services team will endeavour to find an available entry time suitable for your party’s visit, however entry times are subject to availability. Tickets cannot be redeemed over the phone.

Refunds and Exchanges

For everyone’s health and safety, we ask that you postpone your visit to the CN Tower if you are experiencing any of the symptoms of COVID-19. Please contact Guest Services if you have any questions or concerns ahead of your visit, or if you need to reschedule your booking.

All ticket sales are final; tickets are non-refundable, cannot be exchanged, and cannot be re-printed onsite. Please ensure that you select the correct date and time for your visit. All ticket sales are subject to any public health measures taken by CN Tower to respond to the COVID-19 pandemic, which measures may change over time.  These measures may include denying entry to persons who (i) have travelled outside of Canada within the past 14 days, (ii) have a fever, or (iii) refuse to provide contact information to support reasonable contact tracing measures. 

Screening and Related Protocols

To help prevent the spread of infection, all staff and guests are required to wear masks or face covering throughout their visit. Exemptions will be made for children under two years of age and for those who have medical considerations or are unable to put on or take off a face covering. If you do not have a mask, they are available for purchase onsite at the entrance to the Tower.

As part of its response to COVID-19, the CN Tower will be using thermal scanners at the entrance to detect if a guest has an elevated body temperature (defined as 38 degrees Celsius or higher). For everyone’s safety,any guest with an elevated body temperature will not be allowed admission to the CN Tower. No record will be created or retained by the CN Tower about a guest’s body temperature. If you have any questions or concerns, please speak to a CN Tower employee or contact info@clc.ca

Also, to support contact tracing efforts by Toronto Public Health, we will be collecting contact information for all guests.  If we learn that an infected person visited CN Tower on a particular day, we are then able to share contact information for that day’s visitors with Toronto Public Health.  This information is subject to restricted access, and only retained for 30 days (or upon delivery to Toronto Public Health, if earlier). If you wish to consult the Privacy Notice related to the CN Tower’s contact tracing efforts please click here.

If you are experiencing any symptoms of COVID-19, we ask that you postpone your visit to the CN Tower and contact your health care provider. Please contact Guest Services if you have any questions or concerns ahead of your visit, or if you need to reschedule your booking because you are feeling unwell. 

EdgeWalk Ticketing Policies and Guest Information

Ready to rise to the challenge? We are excited to take you to the next level. To ensure the safety of our staff and our EdgeWalkers, walks are limited to 3 guests at a time to allow for physical distancing and deliver a great experience.

Can we participate in a walk as a larger group if we all live in the same house?
Yes! Please contact the EdgeWalk front desk by phone 416-601-3833 or by email edgewalkinfo@cntower.ca and we will be happy to assist you with your booking.

What steps are you taking to ensure guests and staff are safe?
All staff will be required to wear personal protective equipment (masks, gloves, face shields) and will follow rigorous cleaning protocols regularly throughout the day. Sanitizing stations will be made available at the EdgeWalk front desk. Both staff and guests will be required to use the station prior to the experience. Plexi-glass screens have been installed at the front desk in order to limit contact between guests and staff. All guest walk suits, and other accessories will be fully laundered/disinfected after each use.

Can I purchase my EdgeWalk experience onsite?
We strongly recommend guests make their reservations in advance online, however onsite bookings may be possible, depending on availability. Guests may make onsite payments using a debit or credit card. We are now a cashless facility.

Can I still walk in to book a walk?
We will still be taking onsite bookings; however, we recommend checking our website or calling to find out what spots we have available.

Is my temperature going to be taken?
As part of its response to COVID-19, the CN Tower will be using thermal scanners at the entrance to detect if a guest has an elevated body temperature (defined as 38 degrees Celsius or higher). For everyone’s safety,any guest with an elevated body temperature will not be allowed admission to the CN Tower. No record will be created or retained by the CN Tower about a guest’s body temperature. If you have any questions or concerns, please speak to a CN Tower employee or contact info@clc.ca

If I book in advance and then get a fever or feel ill, will I get a refund or rebooking?
Please let us know as soon as possible if you are feeling unwell, either by email or telephone. We will work with you to amend your booking as a result of this.

May I arrive early for my walk? 
In order to practice physical distancing measures, please do not arrive for your EdgeWalk reservation more than 45 minutes in advance. Upon arrival at the entrance plaza, please bypass all ticketing lines and proceed directly to the Main Entrance. A team member will direct you through a brief security and health screening. Please allow enough time to gain access to the building, check in with our front desk staff and complete a waiver. In order to expedite entry, please consider travelling light and avoid bringing any unnecessary items or bags.

Do I need to confirm that I am well enough to attend on the day of the walk?
All guests and employees will be required to wear a mask or face covering, over the nose and mouth, throughout their visit. Exemptions will be made for children under two years of age and for those who have medical considerations or are unable to put on or take off a face covering. If you do not have a mask, they are available for purchase onsite at the Tower.

As part of its response to COVID-19, the CN Tower will be using thermal scanners at the entrance to detect if a guest has an elevated body temperature (defined as 38 degrees Celsius or higher). For everyone’s safety,any guest with an elevated body temperature will not be allowed admission to the CN Tower. No record will be created or retained by the CN Tower about a guest’s body temperature. If you have any questions or concerns, please speak to a CN Tower employee or contact info@clc.ca

Also, to support contact tracing efforts by Toronto Public Health, we will be collecting contact information for all guests.  If we learn that an infected person visited CN Tower on a particular day, we are then able to share contact information for that day’s visitors with Toronto Public Health.  This information is subject to restricted access, and only retained for 30 days (or upon delivery to Toronto Public Health, if earlier). If you wish to consult the Privacy Notice related to the CN Tower’s contact tracing efforts please click here.

If you are experiencing any symptoms of COVID-19, we ask that you postpone your visit to the CN Tower and contact your health care provider.

All ticket sales are subject to any public health measures taken by CN Tower to respond to the COVID-19 pandemic, which measures may change over time.  These measures may include denying entry to persons who (i) have travelled outside of Canada within the past 14 days, (ii) have a fever, or (iii) refuse to provide contact information to support reasonable contact tracing measures. 

What personal protective equipment (PPE) will be provided to me?
Masks or face coverings are required in order to gain access to the Tower. As part of your EdgeWalk experience, a complimentary face covering will be provided and is yours to keep following your walk. After checking in for your walk, we will ask all guests to switch from their personal mask or face covering to the complimentary EdgeWalk face covering. This is required for safety reasons, as personal items are not permitted on the walk. Personal lockers will be sanitized prior to your arrival and are provided to store personal belongings. In addition, each guest will be given a pair of gloves to wear during their experience, as guests will be required to hold on to certain pieces of equipment during their walk. As this PPE is mandatory in order to participate, we appreciate each guest’s cooperation in wearing these items during the duration of your walk. EdgeWalk staff will also provide specific direction in order to maintain safe physical distances. We kindly ask that you adhere to their instructions at all times.

 

How will physical distance be managed in the elevator? 
Guests will travel in an elevator at the beginning and end of their EdgeWalk experience. Elevator loads will be limited to ensure safe physical distancing. Depending on your group size, your party may be split into two separate elevators. Rest assured, you’ll remain together for all other parts of your EdgeWalk experience. 

360 Restaurant Guest Information

How should I prepare for my visit to the Tower?
Please make your reservation online ahead of your visit. All guests will be required to wear a mask or face covering, over the nose and mouth, throughout their visit (or until seated at 360 Restaurant). Please make sure to bring a face covering or mask with you. In order to expedite entry, please consider travelling light and avoid bringing any unnecessary items or bags. Before leaving home, we ask that you check cntower.ca for the latest information and important updates.

Do I have to wear a mask?
To help prevent the spread of infection, all guests and employees wear a mask or face covering, over the nose and mouth, throughout their visit (or until they are seated at their table at 360 Restaurant). Exemptions will be made for children under two years of age and for those who have medical considerations or are unable to put on or take off a face covering. If you do not have a mask, they are available for purchase onsite at the entrance to the Tower.

We ask that guests wear their face coverings until they are seated at 360 Restaurant and to put the face covering back on if you leave your table.

Guidelines for wearing your mask safely at 360 Restaurant

Enter the restaurant wearing your mask
Order from waitstaff with your mask on
Whenever the waitstaff approach, politely raise your mask back over your mouth to talk to them (you don’t need to put it all the way back on)
If you have to use the restroom during your visit, put your mask on, go to the bathroom and do your business, then wash your hands with soap and water and return to your table
When you are done eating/drinking, put your mask back on and pay
Leave the restaurant wearing your mask

Do you offer coat check?
360 Restaurant will not offer coat check in order to reduce contact between staff and guests’ personal items.

Do you check guests’ temperature at the entrance?
As part of its response to COVID-19, the CN Tower will be using thermal scanners at the entrance to detect if a guest has an elevated body temperature (defined as 38 degrees Celsius or higher). For everyone’s safety,any guest with an elevated body temperature will not be allowed admission to the CN Tower. No record will be created or retained by the CN Tower about a guest’s body temperature. If you have any questions or concerns, please speak to a CN Tower employee or contact info@clc.ca

Also, to support contact tracing efforts by Toronto Public Health, we will be collecting contact information for all guests.  If we learn that an infected person visited CN Tower on a particular day, we are then able to share contact information for that day’s visitors with Toronto Public Health.  This information is subject to restricted access, and only retained for 30 days (or upon delivery to Toronto Public Health, if earlier). If you wish to consult the Privacy Notice related to the CN Tower’s contact tracing efforts please click here.

If you are experiencing any symptoms of COVID-19, we ask that you postpone your visit to the CN Tower and contact your health care provider. Please contact 360 Restaurant if you have any questions or concerns ahead of your visit, or if you need to reschedule your reservation because you are feeling unwell.

Will security check my bag upon entering the Tower?
Yes, bag checks are a condition of entry into the Tower. In order to expedite entry, please consider travelling light and avoid bringing any unnecessary items or bags.

How many guests are allowed per elevator?
To maintain physical distancing, elevators at the CN Tower will have a limit of 4 guests. More than 4 members of the same household may take the same elevator.

How many guests can dine at the Tower?
We are adhering to the Toronto Public Health guidelines which allow for up to 10 guests per party.

Can I come without a reservation?
We ask that guests make reservations online to ensure availability.

How can I view the menu at 360?
Virtual menus will be available for guests to access by using their smart devices to access a QR code. A small number of recyclable menus will be made available in English, French and Braille for anyone who cannot use the QR code. Or you may view our menus in advance on our website.

What options are there for payment?
Guests may make onsite payments using a debit or credit card. We are now a cashless facility.