Terms and Conditions

1. For ticket delivery problems ONLY, email tickets@cntower.ca. For venue questions consult www.cntower.ca.

2. CN Tower reserves the right to request ID of the Purchaser for tickets sold from this site.

3. Tickets grant a revocable license to the holder, or their designate, for one time admission, as well as use of applicable attractions (subject to age/height/time restrictions) on any regularly scheduled day of operation.

4. All hours and operating schedules are subject to change without notice and all attractions or events are subject to closing or cancellation due to weather conditions or venue capacity.

5. Tickets may not be used with any other promotional offer unless specifically designated.

6. Tickets and gift cards/certificates are non-refundable, cannot be sold, and will not be replaced if expired, destroyed, lost or stolen. Tickets may not be used for advertising promotion (including contests and sweepstakes) or other purposes without the prior written consent of CN Tower management.

7. Use of tickets by anyone other than the purchaser (or whom they have designated) will result in confiscation of the tickets without refund and ejection from the premises. Ticket permits access to only those attractions indicated on the ticket.

8. Management reserves the right to revoke tickets at any time without refund if misused, abused, or if the holder fails to abide by the policies, rules and regulations of CN Tower. Ticket holders may be removed at any time by refund of the purchase price.

9. The holder of tickets agrees to the posted regulations and conditions of use of CN Tower.

10. Tickets must be presented at the admission gates upon visit without exception or full admission and attraction fees will apply.

11. Elevation Advisory! CN Tower advises caution if you suffer from a heart condition, high blood pressure or any balance impairment.

12. Photographs and/or videos taken of, on or in the CN Tower by guests may not be used for any commercial purpose. Canada Lands Company CLC Limited (the “CN Tower“) reserves the right to take photographs and/or videos of guests, or to allow a third party contracting with the CN Tower to take photographs and/or videos of guests, while the guests are on CN Tower premises. These photographs and videos may be used by the CN Tower or any third party for marketing, commercial or promotional purposes, without compensation or notice to CN Tower guests. Such photographs and videos shall remain the intellectual property of the CN Tower, and CN Tower guests waive any moral rights thereto. CN Tower management reserves the right to remove from the CN Tower premises those visitors breaking any law or regulation, without compensation.

13. Release - Ticket holder assumes all risks and danger of, and releases Canada Lands Company CLC Limited, CN Tower, and their management, partners, agents or employees from any liability for personal injury, property loss or damage, whether occurring prior to, during or after visiting CN Tower premises and whether caused by negligence or otherwise.

14. For additional information about the venue, call (416) 868-6937

Conditions of use for tickets

Payment options for tickets purchased onsite include Visa, MasterCard, American Express, Discover, JCB, Interact and pre-paid gift cards. Payment options for tickets purchased online include Visa, MasterCard, American Express, Discover and JCB. We are now a cashless facility. All prices are listed in Canadian dollars. Applicable taxes not included in published prices. Prices are subject to change without notice. Children aged two (2) years and younger receive complimentary admission to the CN Tower.

Protect your ticket. The unique barcode allows only ONE ENTRY. Following the scanning process the barcode is instantly cancelled prohibiting re-use. When presenting tickets onsite you may do so either on your smart device or in printed form (valid as a black and white or colour print out).  If you choose to print your online-purchased tickets, please note that CN Tower has no ability to reprint your tickets onsite so please print your ticket before arrival.

A timed ticket is valid for ONE ENTRY to the LookOut Level only, on the date/time specified on the ticket. Timed ticket holders should plan to arrive at least ten (10) minutes in advance of the entry time stated on the ticket.

Family Pass consists of 2 Adult (aged 14+) Timed General Admission tickets and any combination to a maximum of 2 Child (3-5) or Youth (6-13) Timed General Admission tickets. A maximum of 2 Family Pass packages per transaction. Family Pass available for sale online only.

Maximum of eight (8) tickets per online transaction.

Unauthorized duplication or sale will prevent admission to CN Tower. Do not buy from any source other than CN Tower, otherwise you will not be able to verify that this is an original valid ticket. Package tickets may be purchased through an approved partner (approved partners include Ripley's Aquarium and CityPASS). CN Tower is not responsible for any inconvenience due to unauthorized duplication, and reserves the right to deny admission. Admission is subject to compliance with all applicable laws, by-laws, regulations and CN Tower conditions of use which can be obtained from the CN Tower or at www.cntower.ca . Failure to comply with the rules may result in non-admission or expulsion.

All ticket sales are final; tickets are non-refundable, cannot be exchanged, and cannot be re-printed onsite. All ticket sales are subject to any public health measures taken by CN Tower to respond to the COVID-19 pandemic, which measures may change over time.  These measures may include denying entry to persons who (i) have travelled outside of Canada within the past 14 days, (ii) have a fever, or (iii) refuse to provide contact information to support reasonable contact tracing measures.  For more information on measures currently deployed at the CN Tower, see https://www.cntower.ca/en-ca/plan-your-visit/health-and-safety.html

SkyPod is only available for timed elevation.  Timed-ticket General Admission purchasers may elect to purchase SkyPod onsite on the LookOut Level, pending availability.

CityPASS holders please visit the CityPASS Travel Guide at least 24 hours in advance of your visit and enter your CityPASS ticket info for up to 10 people, to choose your CN Tower date/time of visit. If you’d like to visit today or have more than 10 in your party, take your CityPASS to the Guest Services desk at the entrance of the CN Tower for assistance. Learn more about CityPASS.

Additional EdgeWalk Terms and Conditions

For information on EdgeWalk reservations edgewalkinfo@cntower.ca

1. Walkers must:

Weigh more than 75 lbs/34 kg and less than 310 lbs/140 kg

be 13 yrs. of age or older.  Ages 13-17 must be accompanied by a parent / legal guardian to provide written consent. (Parent / legal guardian does not need to accompany EdgeWalker on the "Walk") 

Be in good physical health, have full body control and hand-eye-foot coordination and able to walk independently (without walking aids or medical devices

2. You may not participate in the EdgeWalk if:

Pregnant

Have broken bones

Have undergone surgery in the last 6 months or are experiencing ongoing symptoms

Have experienced a seizure in the past 6 months and do not hold a driver's license for this reason

Have chest pain or shortness of breath

Under the influence of any drug (legal or illegal) or alcohol

3. The following conditions may impact the ability to Walk safely:

All heart conditions (including high blood pressure)

All respiratory conditions

Missing or partly missing limbs (prosthetics are not permitted)

Vertigo, dizziness or loss of balance

Visual impairment (except those wearing prescription glasses or contact lenses)

4. Prior to participating in EdgeWalk, Walkers will be subject to:

Screenings for narcotics, explosives and alcohol consumption

Metal detection and physical pat down to remove all fall hazards

The only allowable personal article (other than clothing) on the EdgeWalk is eye glasses

5. CN Tower reserves the right to request ID of the Purchaser for tickets sold.

6. All hours and operating schedules are subject to change without notice and all attractions or events are subject to closing or cancellation due to weather conditions or venue capacity.

7. EdgeWalk Tickets may not be used with any other promotional offer unless specifically designated.

8. EdgeWalk reserves the right to decline participation or modify an individual walk experience. The health and safety conditions of the walk are subject to change at CN Tower’s discretion. 

9. EdgeWalk tickets are for a specific time and date and are a non-refundable purchase.  Changes to the date and/or time of a reservation are permitted up to 72 hours before the Walk, subject to availability, for a full credit against a future EdgeWalk for up to 12 months. All ticket sales are subject to any public health measures taken by CN Tower to respond to the COVID-19 pandemic, which measures may change over time.  These measures may include denying entry to persons who (i) have travelled outside of Canada within the past 14 days, (ii) have a fever, or (iii) refuse to provide contact information to support reasonable contact tracing measures.  For more information on measures currently deployed at the CN Tower, see https://www.cntower.ca/en-ca/plan-your-visit/health-and-safety.html

10. Use of tickets by anyone other than the purchaser (or whom they have designated) will result in confiscation of the tickets without refund and ejection from the premises. Ticket permits access to only those attractions indicated on the ticket.  

11. Management reserves the right to revoke tickets at any time without refund if misused, abused, or if the holder fails to abide by the policies, rules and regulations of CN Tower. Ticket holders may be removed at any time by refund of the purchase price.

12. The holder of tickets agrees to the posted regulations and conditions of use of CN Tower. 

13. Tickets grant a revocable license to the holder, or their designate, for one time admission, as well as use of applicable attractions (subject to age/height/time restrictions) on any regularly scheduled day of operation.

14. Tickets must be presented at the admission gates upon visit without exception or full admission and attraction fees will apply.

15. Elevation Advisory! CN Tower advises caution if you suffer from a heart condition, high blood pressure or any balance impairment.

16. Tickets may not be used for advertising promotion (including contests and sweepstakes) or other purposes without the prior written consent of CN Tower management

17. Photographs and/or videos taken of, on or in the CN Tower by guests may not be used for any commercial purpose. Canada Lands Company CLC Limited (the “CN Tower“) reserves the right to take photographs and/or videos of guests, or to allow a third party contracting with the CN Tower to take photographs and/or videos of guests, while the guests are on CN Tower premises. These photographs and videos may be used by the CN Tower or any third party for marketing, commercial or promotional purposes, without compensation or notice to CN Tower guests. Such photographs and videos shall remain the intellectual property of the CN Tower, and CN Tower guests waive any moral rights thereto. CN Tower management reserves the right to remove from the CN Tower premises those visitors breaking any law or regulation, without compensation.

18. Release - Ticket holder assumes all risks and danger of, and releases Canada Lands Company CLC Limited, CN Tower, and their management, partners, agents or employees from any liability for personal injury, property loss or damage, whether occurring prior to, during or after visiting CN Tower premises and whether caused by negligence or otherwise.

19. For additional information about the venue, call (416) 868-6937

Wheelchair accessible EdgeWalk

What is a wheelchair accessible EdgeWalk?

It’s a specially designed wheelchair to allow wheelchair using participants who meet our criteria the opportunity to experience the thrill of EdgeWalk. The existing safety equipment harness and overhead trolley system are exactly the same. We have adapted the participant suit for ease of dressing and there is a uniquely designed one piece wheelchair which has its own attachment to the overhead trolley. 

How to Book a wheelchair accessible EdgeWalk?

Accessible EdgeWalks will be available daily and must be booked by telephone. Please call 416-601-3833 to discuss your specific needs and arrangements.

Gift Card Terms and Conditions

1. General

These terms and conditions apply to CN Tower Gift Cards purchased at the CN Tower or on cntower.ca (“CN Tower Gift Card”). By purchasing a CN Tower Gift Card, you accept these terms and conditions (“Terms and Conditions”). CN Tower reserves the right to interpret, modify, or terminate the Terms and Conditions without notice. The most recent Terms and Conditions will always be posted at cntower.ca.

CN Tower Gift Cards may be used at the CN Tower. You can use the CN Tower Gift Cards to pay for the full value or part of the value of most goods and services available at the CN Tower, except for third-parties and for EdgeWalk. If your purchase is not completely covered by CN Tower Gift Cards you can use an additional payment method to complete the purchase. You can always check your current balance online at Givex.com or at the CN Tower.

2. Payment

If you order your CN Tower Gift Cards online your order and payment will be processed and dispatched by CN Tower employees, your credit card statement will show CN Tower Online Tickets.

CN Tower only accepts credit cards as payment for CN Tower Gift Cards. You need to be 18 years, in order to pay with a credit card.

3. Delivery

You will receive the CN Tower Gift Card within 8-12 days from date of order, subject to any postal delays. CN Tower will not be liable for any failure or delay in delivery.

You are obligated to provide a correct address for delivery of the CN Tower Gift Card. If the address you have provided cannot be confirmed CN Tower reserves the right to withhold the delivery of the CN Tower Gift Card.

4. Validity

Each purchase of CN Tower Gift Cards is limited to a maximum value of CAD $200. The minimum value for CN Tower Gift Cards is CAD $50. You can increase the balance of your physical CN Tower Gift Card by purchase of additional credit at the CN Tower Guest Services desk.

CN Tower Gift Cards are valid for onsite use only with physical gift card present.

CN Tower Gift Cards can be used until the balance of the card is zero. If the balance of the card is zero for three months, the CN Tower Gift Card is invalid and cannot be activated or used again.

5. Return

If you paid for your order with two different payment methods, you'll receive a refund on your second payment method first. For example, if you paid for your order using a gift card and credit card, we will first refund you on the credit card. If the value of articles you returned exceed the amount paid with the credit card, the rest will be refunded in the form of a Gift Card. 

CN Tower Gift Cards cannot be exchanged for cash.

6. Limited Liability

Canada Lands Company CLC Limited cannot be held liable for activated CN Tower Gift Cards, which subsequently are lost, stolen, inactivated or damaged. Treat your CN Tower Gift Cards as cash.

7. Privacy Policy

Canada Lands Company CLC Limited is the party responsible for all personal data that you provide to CN Tower. CN Tower therefore has a Privacy Policy outlining how your personal data will be processed and protected. You will find our Privacy Policy in full here.

8. Gift Card Assistance

Contact: giftcard@cntower.ca

9. Company information

Canada Lands Company CLC Limited, is the owner and operator of the CN Tower.

Registered office: 290 Bremner Boulevard, Toronto, Ontario, CA M5V 3L9

GST no: 872973367 RT0010