The diversity of both Toronto and Canada is something we celebrate every day at the CN Tower. And that’s why we are committed to providing a barrier-free, inclusive environment for everyone.

We are proudly "Accessibility Certified" by the Rick Hansen Foundation, and we’re working hard to earn our Gold-level certification.

Read on to learn more about accessing the Tower and our services, and what we’re doing to continue to improve the Tower experience for our guests, our staff, our tenants and our suppliers.

Planning your visit

Arrival

If you are driving, you can arrange in advance for accessible parking at the Rogers Centre by calling 416 341 3004. There is also a designated Wheel-Trans stop at Gate 7 of the Rogers Centre.

Once you’re here, our restricted mobility entrance (automatic door located on the far left) is on Bremner Boulevard—a 141-metre (435-foot) walk from the street. We are happy to provide courtesy wheelchairs for guests who request them; however, quantities are limited and are provided on a first-come, first-served basis.

Inside the Tower

If purchasing tickets onsite, please let staff know if you are buying on behalf of a mobility challenged guest. We are pleased to be a part of the Access 2 Entertainment program. After passing a security check, you can take the high-speed elevators up to the Main Observation Level and beyond. Every elevator is accessible, as are the Main Observation Level and SkyPod’s first level (second level accessed by 12 stairs). Access to SkyPod is complimentary for any guest who uses a wheelchair and has purchased a ticket to the Main Observation Level. For questions regarding SkyPod accessibility, please contact @email or speak to any team member during your visit.

Our staff on the Main Observation Level are happy to help you access the original Glass Floor and the Outdoor Terrace on the level below, and can help you find everything you’re looking for. If you’re dining at 360 The Restaurant at the CN Tower, please let the restaurant know at the time of booking if you require wheelchair access, and we’ll reserve a table for you that suits your needs.

Washrooms and rest areas

The CN Tower provides accessible washroom facilities on each level. For your comfort, we recommend the facilities located on the ground level near the Gift Shop and at the top on the Main Observation Level.

Rest areas are also provided in the Mezzanine elevator area, the 360 Restaurant reservations desk and in Le Café.

How we’re becoming more accessible

We’re committed to constantly improving our accessibility. Here are just a few of the recent changes we’ve made, and some we’ll be making soon:

  • Braille menus at 360 The Restaurant at the CN Tower;
  • Wheelchair access to EdgeWalk;
  • Floor-to-ceiling glass window walls for more inclusive views;
  • Colour palette considerations for guests with visual challenges;
  • Universal washroom;
  • Self-serve ticket kiosks;
  • Counters (serving and point-of-sale) and accessible table heights at VUE Bistros;
  • Cane detection at SkyPod ticket desk.

 

Accessibility partners

To ensure that we’re as accessible as possible, we work with third-party foundations and consultants such as the Rick Hansen Foundation and Human Space—you can see the results of our latest accessibility audit.

We also collaborate with a number of community-based organizations so that we take a broad and diverse understanding of accessibility when we develop new policies and procedures at the CN Tower.

Standards

We strive to meet or exceed the standards of accessibility set out in legislation and industry best practices, most notably the Accessibility for Ontarians with Disabilities Act. Accessibility training is also at the heart of our employee orientation, meaning that everyone who works at the CN Tower can help you get the most out of your visit.

As part of the Canada Lands Company, a federal Crown corporation, we also follow their corporate accessibility policy, which applies to CLC properties across the country.

Read more about our commitments to accessibility in these reports:

Share your thoughts

Community feedback helps us provide the best experience possible for our guests. We welcome your comments, questions and observations about our accessibility, as well as any suggestions you may have about how we can further improve our operations.

Email our accessibility team

Visit our guest services desk at the CN Tower

Call us at 416 868 6937

Send a letter to:
Accessibility at the CN Tower
CN Tower
290 Bremner Blvd.
Toronto, Ontario
M5V 3L9

We will happily provide you with or arrange for any accessible formats and communication support requested in your feedback.