We are excited to welcome guests back,” said Peter George, COO of the CN Tower. “We are working to ensure that all measures are in place to provide our guests with a safe, comfortable, and thrilling experience.

Taking safety to new heights

The safety of our team and guests is our highest priority. The building is continually assessed from bottom to top to ensure a safe and uplifting experience for all. From symptom screening and reconfigured guest flow that allows physical distancing, we go above and beyond recommended health and safety protocols.

CN Tower awarded #SafeTravels Stamp

Safe Travels stamp issued by the World Travel and Tourism Council and the Tourism Industry of Ontario

The CN Tower is delighted to announce it has been awarded the #SafeTravels Stamp by the World Travel & Tourism Council. The Safe Travels Stamp is an international symbol designed to allow travellers to recognize governments and companies around the world, which have adopted health and hygiene, standardized protocols – so consumers can experience ‘Safe Travels’.

Masks

CN Tower employees and contractors continue to wear masks to protect themselves and our guests. While masks are not required for guests, it is strongly recommended that you wear a mask throughout your visit (or until you are seated at your table in 360 Restaurant). If you do not have a mask, they are available onsite at the entrance to the Tower, upon request.

If you are experiencing any symptoms of COVID-19, we ask that you postpone your visit to the CN Tower and contact your health care provider. Please contact Guest Services if you have any questions or concerns ahead of your visit, or if you need to reschedule your booking because you are feeling unwell. 

Screening

Upon arrival at the CN Tower, guests will be required to answer COVID-19-related questions. You can view the questions here.

If you are experiencing any symptoms of COVID-19, we ask that you postpone your visit to the CN Tower and contact your health care provider. Please contact Guest Services if you have any questions or concerns ahead of your visit, or if you need to reschedule your booking because you are feeling unwell. 

Physical distancing and cleaning

In order to meet or exceed the recommendations of public health authorities and the Government of Ontario, the CN Tower has assessed the building from bottom to top and made adjustments to ensure physical distancing is achieved throughout the building and guest experience. The guest flow has been reimagined to avoid bottlenecks anywhere they might occur. 

Among the measures we have taken are:

  • Cleaned, disinfecting and treatment of our entire facility, including public and staff-only areas as well as our ventilation systems, with anti-microbial shield
  • Conducted enhanced cleaning and disinfection of high-frequency touchpoints, using electrostatic disinfectant spray system, as well as hand disinfecting of high-touch and difficult-to-clean areas
  • On an ongoing basis, we have introduced a dramatically enhanced cleaning and sanitization regimen
  • Reconfigured or eliminated queuing to allow for physical distancing
  • Installed floor decals and signage throughout the building and property to reinforce physical distancing
  • Moved to timed ticketing only
  • Implemented a policy that mandates wearing a mask or face covering for all employees and contractors in the building
  • Installed hand sanitizer stations throughout the facility
  • Where possible, staff members are separated from guests by 2 m or by a plexiglass divider

Ticketing policies and guest information

Timed ticketing

To ensure physical distancing within the building, CN Tower admission will be limited to timed tickets only. Buying online in advance will allow you to better secure your desired date and time of visit. Guests can purchase tickets up to 10 days ahead of visiting. If you want to upgrade your ticket to access SkyPod, at 33 storeys higher than the observation level, this can be done online or onsite pending availability.

Guests using coupons or other partner discounts will need to visit Guest Services, located on the east side of our entrance plaza.

Redeeming tickets

If your ticket does not indicate an entry date or time, please visit Guest Services. Guests will be required to show their original tickets. Our Guest Services team will endeavour to find an available entry time suitable for your party’s visit, however entry times are subject to availability.

Toronto CityPASS

First, purchase CityPASS online, to save 35% off CN Tower plus admission to 4 more top Toronto attractions. To reserve a time slot, visit the CityPASS Travel Guide and enter your CityPASS ticket info to choose your CN Tower date/time of visit.

Refunds & Exchanges

For everyone’s health and safety, we ask that you postpone your visit to the CN Tower if you are experiencing any of the symptoms of COVID-19. Please contact Guest Services if you have any questions or concerns ahead of your visit, or if you need to reschedule your booking.

All ticket sales are final; tickets are non-refundable, cannot be exchanged, and cannot be re-printed onsite. All ticket sales are subject to any public health measures taken by CN Tower to respond to the COVID-19 pandemic, which measures may change over time. These measures may include denying entry to persons who (i) have travelled outside of Canada within the past 14 days, and have been advised to quarantine per the Federal quarantine requirements, or (ii) experiencing any symptoms of COVID-19.

      edgewalk 

      Can I purchase my EdgeWalk experience onsite?

      We strongly recommend guests make their reservations in advance online, however onsite bookings may be possible, depending on availability.

      If I book in advance and then get a fever or feel ill, will I get a refund or rebooking?

      Please let us know as soon as possible if you are feeling unwell, either by email or telephone. We will work with you to amend your booking.

      May I arrive early for my walk? 

      To ensure physical distancing, please do not arrive for your EdgeWalk reservation more than 30 minutes in advance. Upon arrival at the entrance plaza, please bypass all ticketing lines and proceed directly to the Main Entrance. A team member will direct you through a brief security and health screening. Please allow enough time to gain access to the building, check in with our front desk staff and complete a waiver. In order to expedite entry, please consider travelling light and avoid bringing any unnecessary items or bags.

      What personal protective equipment (PPE) will be provided to me?

      Though they are not required, it is strongly recommended that you wear your masks throughout the EdgeWalk experience. A complimentary face covering will be provided upon request and is yours to keep following your walk.
       
      After checking in for your walk, we will ask you to switch from your personal mask or face covering (if you are wearing one) to the complimentary EdgeWalk face covering, should you choose to continue wearing a mask. This is required for safety reasons, as personal items are not permitted on the walk.
       
      Personal lockers will be sanitized prior to your arrival and are provided to store personal belongings. In addition, each guest will be given a pair of gloves to wear during their experience, as guests will be required to hold on to certain pieces of equipment during their walk. As this PPE is mandatory in order to participate, we appreciate each guest’s cooperation in wearing these items during the duration of your walk.
       
      EdgeWalk staff will also provide specific directions in order to maintain safe physical distances. We kindly ask that you adhere to their instructions at all times. Though you are not required to wear the face mask provided during the EdgeWalk, it is strongly encouraged. Your EdgeWalk guide will permit you to lower your mask when a safe physical distance is possible, in order to take photos during your walk. Following your EdgeWalk experience, guests will be asked to switch back to their personal mask, if they choose to wear one, for the remainder of their visit to the Tower.

      360 restaurant

      While masks are not required for guests, it is strongly recommended that you wear a mask throughout your visit (or until you are seated at your table in 360 Restaurant). If you do not have a mask, they are available onsite at the entrance to the Tower, upon request.

      Can I come without a reservation?

      We ask that guests make reservations online to ensure availability.

      Do you offer coat check?

      360 Restaurant will not offer coat check in order to reduce contact between staff and guests’ personal items.


      If you are experiencing any symptoms of COVID-19, we ask that you postpone your visit to the CN Tower and contact your health care provider. Please contact Guest Services if you have any questions or concerns ahead of your visit, or if you need to reschedule your booking because you are feeling unwell.