Welcome to the CN Tower ticket exchange portal! 

To start, please read the instructions, then click the button below.

Instructions for Timed General Admission Tickets:

  • Enter your order confirmation number and email address used.
  • Select all tickets that you wish to exchange, and select a new date/time. Modifications are only final after checkout.
  • Download, print, or add your new tickets to your Apple Wallet. The previous tickets will be deactivated. You will also receive an email confirmation with a link to retrieve your new tickets.


Terms and Conditions: 

  • Guests are eligible to select a new date or time for their visit, a maximum of 2 times, subject to availability. 
  • All exchanges must be completed before the original date/time of the ticket has started. 
  • The ticket exchange portal will only display the next 30 days of availability. Please select your new date/time carefully. 
  • Prices may vary based on date and time. If the new date and/or time is priced higher than your original ticket, the difference in price will be applied.
  • Promotional tickets, including Sea The Sky, Family Pass, and Corporate Partner tickets, are not eligible for date/time exchanges.
  • All ticket sales are final. Tickets are non-refundable.


The Top and Premier Ticketholders: Due to extremely limited availability for The Top, please email @email with your Order Number, and requested date/time of your rescheduled visit. A team member will assist you in rebooking your ticket package.

CityPASS Ticketholders: All CN Tower reservations and date/time changes must be made through the MY CityPASS app.

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